I have finally woken up to this dreadful shopping site after having so many orders cancelled and money refunded, (albeit quite quickly), but I realise they must be raking in money, hand-over-fist, reaping millions in interest and then giving the money back to customers. Shop elsewhere!I ordered a book on 12 May 2020. Item purchased and shipped - but with no Shipping Tracking details provided Package had not arrived after 2 months and Fishpond did not respond to my email queries about this issue They use a website automated comments service I opened a dispute claim with Paypal and I received a refund From PayPal
Fishpond.com.au (Online Shop): 3.2 out of 5 stars from 2818 genuine reviews (page 5) on Australia's largest opinion site ProductReview.com.au. I cancelled an order before my credit card was even deducted and they charged a 're-stocking' fee. DO NOT BUY FROM FISHPOND!!! ! !I wished I had read your reviews before I ordered a book for my daughter's birthday. No response from seller and n response from Fishpond's customer service. There have been some issues with customers saying that they when they received their orders from Fishpond.com, the items they received were not satisfactory for a variety of issues, and they felt the Customer Service responses they were getting were lacking. Always been excellent. MOST SIGNIFICANT ISSUES: 1) Lack/absence of customer service response. 5 Star service - I cant believe the poor reviews made by other people on this site . Very disappointed Fishpond - get your act together. Over the past 8 years I have bought many books and cd's with no problems. Fishpond has probably already on-sold the textbook that I returned. Notice - they do NOT accept Paypal as a payment method so they avoid the requirement to refund when your order invariably doesn't show up. Share your voice on ResellerRatings.com They're a shambles. The order tracking on their website doesn't work and I have been trying to find out where my order is for weeks and weeks. Why would they even say that - sounded like a scam to me. No anwers concerning returns. Order on 27 Mar 2020. No way of checking status. This happened 2 years ago also and I said I'd never buy from them again but I did. And they also asked me not to request a refund saying "We are a small business and have been affected by these delays in transport from the pandemic. Questionable Business Practices, Disgusting Service Ordered 2 items (Order #77644735), however 1 item received was falsely advertised ("pack of 12" when it was only 1 item).
Fishpond.com.au - Shop Online with Free Delivery on 10 million Books, DVDs, Toys & More to Australia Ordered something. I’ll be more diligent next time.Avoid at all cost. They now use Covid as a further delaying excuse. I immediately contacted fish pond & stated that ive never ever had to pay a charge previously for this item & why should I as they advertise free shipping. I followed the tracking it stated that the item had actually arrived in the UK, about a month after ordering it. This website charges a $5 restocking fee, PER ITEM, even if you never received the item. On 18 May I get an email from them to say that if it doesn't arrive in 10 days, they will refund. Several enquires into whereabouts of my order with replies to be patient. © 2020 Trustpilot A/S. I have had an absolute nightmare with this company. Unfortunately Fishpond.com does not have a published general refund or return policy. Read real customer ratings and reviews or write your own.
I am a surprised by the other negative reviews. Only the latest review will count in the company's TrustScore CharlieTango's Review on fishpond.com.au Posted on 12/12/2013. See business transparency Their Terms & Conditions states that any refunds are given at the discretion of company management. May 5th 2020 I ordered a book. I purchased an item in March and now 4 months later nothing has arrived, I've applied for a refund and they've asking me ship the item back, even though nothings come in and no one is responding to my emails. I will never order from them again after this fiasco as I don't trust them Takes longer to deliver than reliable overseas suppliers (eg Amazon) at 50% higher price.CUSTOMERS BE WARNED! ProductReview.com.au has affiliate partnerships. There are many different online retailers that offer wide selections of books, including well known retailer Amazon and others like I will update this order based on the response I get from Fishpond, which is still pending. Then I gave it and no response again. ! I sadly didn't read your reviews before ordering & paying. It is part of a larger business called WorldFront. After 2 weeks it had not arrived.
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