Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I think that customers have been let down by Better energy and PFP Energy and the Energy Regulator is also to blame for allowing this to happen without ensuring that things are done properly PFP Energy now tell me that Better Energy have only just started sending the first batch of better Energy customer details to them (the first batch of 500, out of a total of about 6000 customers). Even after calculating charges for all gas used since the last bill of 1st Nov 2019 I have about £100 surplus from existing credit with Better and DD payments up to 9th Jan that were still showing to Better although should be in PFPs account. BE have not paid my £267 credit despite leaving them 2 months ago and having my closing bill produced over a month ago. Thank you. Mandy in Customer Services advised it will be dealt with promptly but like all the other messages below, it hasn't, no one is returning calls. I have provided all the information they requested, the photo proof etc.
Since the 8th November I have been requesting the £152 credit they owe me. Unfortunately my mother was in the process of a switch from Better Energy to a new gas supplier when she got this e mail and therefore I feared that things would get complicated. This could be due to the company being (relatively) recently set up, or a slow take off in the Republic. Together with the credit payments due at the time I switched, I am owed around £200.
Absolute Delight to be a Customer. Our experience is that the company always does as it promises.
In addition to reviewing 2019 energy and CO2 emissions data by fuel and country, for this section of the Global Energy Review we have tracked energy use by country and fuel over the past three months and in some cases – such as electricity – in real time. On 10 December Better Energy e mailed customers to say they were transferring their business to PFP Energy. BE Energy reviews Nearly three years on from BE Energy’s launch in the Republic of Ireland, as of June 2020, there are no reviews yet available for BE Energy. Renewed our Account for the fourth time since 2013. BE Energy is a trading name of Budget Energy Limited registered in the Republic of Ireland No. They review your usage after your first six months, and annually thereafter, in order to adjust your Direct Debit amount upwards or downwards, keeping it in line with your actual usage.We’ve analysed their standard tariffs (current as of However, this could differ greatly based on your actual consumption.As you can see, the Budget Bonus tariff appears to be the However, you need to take a look at your energy usage to see which tariff would work out cheaper for you. The DDs were meant to change name from 9th Feb according to PFP's help pages. Speak to our energy experts and discover better energy. Be Energy (BE) is an Oil Marketing Company owned by the Bakri Group.
The new supplier has sent them the meter readings at the transfer date but Better Energy haven't raised a final invoice and they also didn't send an invoice following their last meter reading request (in early December). That was ongoing for weeks, must be a one way system. Thank you for taking the time to write your fantastic 5 Star review. I don't think this is acceptable, especially for customers who have already moved to other and are due a substantial refund. One review is very positive but “Recently got signed up to this great service by ethan from there(sic) sales team, fantastic to deal with he switched over everything in 5 minutes!
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